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First, has the tile been sealed? There are several urethane coatings on the market that are used to coat Mexican tile. These urethanes are sensitive to ultraviolet (UV) light and will turn yellow. Strip the floor and apply a Mexican tile sealer.... Read More

This cloudy-white condition is common on tiles that have been coated with an acrylic wax. Consider having the floor stripped and re-coated with a good-quality Mexican tile sealer. TIP Mexican tile is a clay product and is extremely soft and very... Read More

Let your customer know that urine contains acid which will etch the marble surface. As for the odor, pet shops and supermarkets carry several products which use enzymes to destroy the odor of urine. Follow the manufacturer’s directions... Read More

This has always presented a problem. If the marble adjacent to the fixtures is severely pitted, I would recommend hiring a plumber to remove the fixtures and then hire you to refinish the vanity. Once the marble has been refinished, let them know to... Read More

Tell them simply this: “No, I would not recommend using window cleaner on a marble shower wall. Some window cleaners contain chemicals which could damage the marble.” Also, let them know to keep their marble shower walls in optimal condition the... Read More

You can remove chewing gum by freezing it. Place ice cubes, or, if available, dry ice on top of the gum. The gum will freeze hard, and can easily be popped off the granite. You can also buy a product at your local janitorial supply called “gum... Read More

I would advise against it. Although these are excellent products for vinyl floors, most of them have a tendency to yellow and darken marble. If you must wax your floor, I would suggest that you contact a stone care supplier and purchase a product... Read More

The streaking may be caused by any one of a number of problems. The mop you are using may be dirty. Use a clean string mop and make a point of only using it for the marble floor. Wring the mop out several times as you clean the floor. Are you using... Read More

Most of the stone soap products sold by stone care suppliers contain vegetable oil-based soap, and are safe for marble surfaces. However, a good quality pH neutral cleaner, such as Stonecare PRO Signature’s Marble Cleaner is a much better... Read More

Pine-type cleaners are not recommended for polished stone surfaces . They contain harsh chemicals that can etch the stone. However, they work well, and are safe to use, on ceramic tile. TIP Let your customers know that few grocery stores carry... Read More